TERMS & CONDITIONS
1. 一般事項 GENERAL
We accept cash/PayMe/FPS as payment methods, but do not accept credit cards or cheque. The customer understands that all payments, except security deposits, are non-refundable.
This shop is a one-man band with only the shop owner running the business and serving customers. The owner has multiple jobs and does not station in the shop. The shop only opens according to customer’s appointment. All customers must book an appointment at least 24 hours in advance; and make changes of appointment at least 12 hours in advance.
Our available appointment time:
- Monday to Friday 1PM-8PM
- Saturday and Sunday 11AM-4PM
- Public Holidays Closed
For dress fitting, the customer can book an one hour session; for collecting and returning rental items or ordered items (including wedding dresses, accessories, decorations, props), the customer can book an half hour session. If the customer does not show up within the booked session or requests for sudden rescheduling, and under the circumstances when the shop owner already has other appointments scheduled, we cannot guarantee such delay or change of time on the same day. The customer may have to make a new appointment on another day and time, and we do not take responsibility for any losses that may be caused at the customer end.
When reserving a rental period, a BOOKING FEE equal to 80% of the total rental fee is payable to lock the said period. The customer must pay the balance and a SECURITY DEPOSIT when collecting the rental item(s). Each rental item has different amount of security deposit. The security deposit should be paid by cash/PayMe/FPS, we do not accept cheque at the moment. Any cost incurred as a result of LOST OR DAMAGED, LATE RETURNS or NON RETURNS of the rental item(s) will be payable from the security deposit. (Please refer to 3. SECURITY DEPOSIT & CHARGES below for details)
The customer accepts that the rental period is that stated on the signed contract and all rental items must be returned on time as specified, otherwise a late return charge will be applied. No extensions to the rental period will be accepted without written agreement and consent. An extension fee, which is calculated on a daily basis and varies per item, will also be charged. If the customer wants to return the rental item(s) on an earlier date, he/she would need to communicate and book an appointment with us in advance. Our shop only opens according to customer’s appointment.
Should the rental item(s) not be collected or in the event of cancellations, any payment that has already been made is non-refundable.
In the case of postponement of functions/events due to special circumstances, if the customer informs us at least one week before the rental period, we will consider an one-time rescheduling of rental period within nine months from the original rental date. Whether such change can be successfully arranged is also subject to availability of the rental item(s). If such change cannot be arranged, any payment that has already been made is not refundable.
The customer accepts that all rental items are received complete and in good condition. The customer is responsible for the items once they have left our shop. We accept no responsibility for any missing, damaged, or incorrect items once they have left the shop and/or accepted by the customer.
The customer understands that all rental items are used at the customer's own risk and will use with caution. We take no responsibility to the customer or third party for loss, damage to property or injury to the person(s) in any form.
All prices and any discounts or other offers are subject to change without notice. We reserve the right of final decision.
2. 租用婚紗之特別事項 SPECIAL NOTES ON DRESS RENTAL
We do not provide dress alterations. Unlike traditional wedding dresses in other bridal shops which are made with seam allowance, many of our dresses have more delicate, complicated cutting, designs, and patterns, or are authentic vintage collectables, and thus are mostly not alterable. The customer must not alter or make any additions to the dress or in any other manner interfere with the dress during the rental period unless it is agreed by us and stated in the contract, otherwise we have the right to charge the customer the repair cost or full cost of replacing the dress.
If the customer changes mind and wants to rent another dress, we would accept making one-time change for the customer. The customer needs to pay the price difference if the replacement dress has a higher rental price than the original one, but will not be refunded the price difference if the replacement dress has a lower rental price than the original one. Whether such change can be successfully arranged is subject to availability of the dress. If such change cannot be arranged and the customer chooses to forfeit the original dress, any payment that has already been made is not refundable.
Under no circumstances should the customer attempt to clean any dresses themselves (dry clean, cold wash, hand wash or any other way). If done so, we reserve the right to charge the customer the repair cost or full cost of replacing the dress.
Our dresses are in the sole responsibility of the customer during the rental period. The customer should use and handle the dress with love and care. If you need to take photos outdoors, especially on lawns or beaches, please kindly hold the train of the dress while walking and do not go into the sea water to avoid damages or stains. Please avoid the dress from contacting things such as mud, petrol/gasoline, ink pens, ball pens, coffee, tea, red wine, etc., which would cause irreversible stains. If a dress is returned in a damaged or dirty condition that exceeds normal wear and tear or is ruined beyond repair, as determined by our team in its sole discretion, the customer agrees that we may charge you for the repair cost or the full cost of replacing the dress.
The customer should also return all the packaging including garment bags, clothes hangers and storage bags. Any loss of these items would incur a surcharge of HKD50 per piece.
3. 按金及罰款 SECURITY DEPOSIT & CHARGES
The customer must pay a security deposit for each rental item at the point of collection. The security deposit will be fully refunded when the customer returns the rental items on time and without damaged or dirty condition that exceeds normal wear and tear. In case of any of the below circumstance, we would deduct the penalty charges from the security deposit.
遺失或損壞 – 如顧客遺失或損壞任何租用之產品，須繳付維修或重置該產品之費用。
Lost or damaged - If a rental item is lost or damaged, a repair or replacement cost of the item has to be covered by the customer.
逾期歸還 – 每項逾期歸還之產品，每逾期一天之罰款為該產品原價租金的50%；租用婚紗的顧客不論是選用了基本租用計劃抑或婚攝租用計劃，逾期罰款均是按基本租用計劃之原價租金計算。
Late returns - A charge equal to 50% of the ORIGINAL RENTAL FEE BEFORE DISCOUNT will accrue for each date late on return of each item; for dress rental, the late charge is calculated based on the dress’ original rental fee in its BASIC RENTAL PLAN, regardless of whether the customer has chosen the basic rental plan or photoshoot rental plan at time of purchase.
無法歸還 – 如顧客不歸還租用之產品，或者於歸還日期的三天內沒有歸還租用之產品，我們將會收取全數按金。
Non returns - If a customer decides not to return any rental items back to us, or if we do not receive the return within 3 days of the agreed return date, we will charge the customer the full amount of the security deposit.